topic Re: billing in Pay Monthly

billing

calebscott — Tue, 23 Mar 2021 16:09:13 GMT

im trying to pay my bill but keeps saying that the expiry date for my card is wrong, would also like to move up my payment due date.

jonsie — Tue, 23 Mar 2021 16:35:19 GMT

You need to call O2.

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

MI5 — Tue, 23 Mar 2021 16:42:37 GMT

O2 require 6 digits for a card date so are you using the 12/2021 format?

calebscott — Tue, 23 Mar 2021 16:47:46 GMT

Yess I believe soo