topic Re: PAC code from EE to 02 in Pay Monthly

PAC code from EE to 02

JMelvs — Thu, 18 Mar 2021 11:07:44 GMT

Hi,

I ordered my new 02 phone and contract online. So did not speak to anyone or go into store.

I entered my Pac code from EE when ordering the phone and contract.

I received the phone today.

Do I need to do anything else to keep my number from ee? Or will it automatically change once I set up the phone?

Re: PAC code from EE to 02

Cleoriff — Thu, 18 Mar 2021 11:12:53 GMT

@JMelvs

All advice here

Bringing your number to O2.

Before we can transfer your number, we'll need your PAC code. This is made up of three letters and six numbers. You can get this from your current provider and it will be valid for 30 days.

You can give us your PAC code when you order your new O2 connection or at any time afterwards. Once you’ve given us your PAC code you’ll switch to our network within one working day (Monday-Friday, 9am-5pm, excluding bank holidays). If we receive your code after 5pm, you’ll switch within two working days. If you provide your PAC code at the weekend, you’ll switch on the following Tuesday

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

Re: PAC code from EE to 02

JMelvs — Thu, 18 Mar 2021 11:14:36 GMT

I have read that.

So me giving the Pac code when ordering is all I need to do? Why is my number different in 'My O2' then?

Re: PAC code from EE to 02

MI5 — Thu, 18 Mar 2021 12:16:49 GMT

@JMelvs

It never works first time for some reason.

You need to chase it up with O2.

You need to call.
All numbers are in this guide
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.