topic Re: Can’t make or receive calls in Pay Monthly

Can’t make or receive calls

Steven1972 — Mon, 15 Mar 2021 07:07:26 GMT

Can’t make or receive calls. 4g and o2 logos present and have 3 signal strength bars

Re: Can’t make or receive calls

MI5 — Mon, 15 Mar 2021 07:12:36 GMT

@Steven1972

Have you rebooted your phone?

Check network status here

https://status.o2.co.uk/

Re: Can’t make or receive calls

Steven1972 — Mon, 15 Mar 2021 07:14:40 GMT

I have upgraded phone and swapped sim, using new one provided by o2

Re: Can’t make or receive calls

Steven1972 — Mon, 15 Mar 2021 07:16:18 GMT

Yes. Started from scratch again

Re: Can’t make or receive calls

MI5 — Mon, 15 Mar 2021 07:41:00 GMT

@Steven1972

Did you do a SIM swap to activate new SIM ?

Or you can use your old sim for now.

Re: Can’t make or receive calls

Steven1972 — Mon, 15 Mar 2021 09:05:48 GMT

Yes. Did everything described on the new sim packaging. 4g, O2 and signal strength bars are present, but still can’t make calls. It’s a 5G sim they have sent out and that I have installed in my phone

Re: Can’t make or receive calls

MI5 — Mon, 15 Mar 2021 09:56:11 GMT

@Steven1972

In that case, you need to contact O2.
All numbers are in this guide

Use Skype if you don't have another phone to call from.
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

Re: Can’t make or receive calls

Steven1972 — Mon, 15 Mar 2021 10:03:44 GMT

Thanks for your time. Really appreciated.

Re: Can’t make or receive calls

MI5 — Mon, 15 Mar 2021 10:06:28 GMT

You're welcome