topic Launching a complaint in Pay Monthly

Launching a complaint

Fred_ — Mon, 15 Mar 2021 08:10:14 GMT

Where is a link to launch a complaint against O2 customer service?

Your website keeps sending me around in circles making sure there is no link to complain.

I assume you hope customers will just give up??

This will also be a valid complaint for ofcom to look into.

Re: Launching a complaint

MI5 — Mon, 15 Mar 2021 08:15:01 GMT

@Fred_

OFCOM won't be interested unless you have exhausted to O2 complaints code.

https://www.o2.co.uk/how-to-complain

Re: Launching a complaint

madasaf1sh — Mon, 15 Mar 2021 09:55:08 GMT

@Fred_

OFCOM don't deal with Consumer complaints you will need to register it with either CISAS or the Ombudsman Service once you have exhausted the o2 complaints process with o2 which @MI5 as pointed you to.