topic Unable to send text after unlocking iPhone from EE to o2 in Pay Monthly

Unable to send text after unlocking iPhone from EE to o2

Tabs — Sun, 14 Mar 2021 09:52:46 GMT

I have been given an iPhone 7 Plus which was locked to EE but is now unlocked. I put in my new o2 sim everything works except I can’t send normal text messages and also when I downloaded whats app it tells my contacts that I am not on what’s app? I think there is something wrong with the internal settings in the phone not changing to o2 properly from EE?

Re: Unable to send text after unlocking iPhone from EE to o2

MI5 — Sun, 14 Mar 2021 10:06:02 GMT

@Tabs

Check your number in Settings >Phone >My number and correct it if wrong.

Re: Unable to send text after unlocking iPhone from EE to o2

Tabs — Sun, 14 Mar 2021 10:53:48 GMT

Thank you for your reply. The number is correct

Re: Unable to send text after unlocking iPhone from EE to o2

MI5 — Sun, 14 Mar 2021 10:57:22 GMT

@Tabs

Did you factory reset the phone first before putting your SIM in?

Are you correctly logged into iCloud etc?

Re: Unable to send text after unlocking iPhone from EE to o2

Tabs — Sun, 14 Mar 2021 10:59:24 GMT

Yes I reset the phone to factory settings, also did all software updates. I am correctly logged into iCloud

Re: Unable to send text after unlocking iPhone from EE to o2

MI5 — Sun, 14 Mar 2021 12:13:49 GMT

@Tabs

Assuming you have "send as sms" turned on, I'd be inclined to back up to iTunes and factory reset again.

Re: Unable to send text after unlocking iPhone from EE to o2

Tabs — Sun, 14 Mar 2021 16:16:18 GMT

Yes sms is turned on. I have factory set the iPhone several times but still not working. I think maybe there is a problem with the message centre number for 02 maybe it has not changed from EE. Does anyone know how to check this and how to change it? I tried typing *#5005*7672# on the keypad but it did not work? Thanks

Re: Unable to send text after unlocking iPhone from EE to o2

MI5 — Sun, 14 Mar 2021 17:21:30 GMT

@Tabs

That is the correct number but you'll need to turn off wifi calling to send it.

On the phone keypad type in *#5005*7672# - this tells you the message centre number installed in the handset.
PAYG should show : +447802092035 Monthly : +447802000332
If it doesn't, type in the sequence below.
##5005*7672# this deletes the message centre number.
Then **5005*7672*+447802092035# (for PAYG customers)

or **5005*7672*+447802000332# (for pay monthly)

Re: Unable to send text after unlocking iPhone from EE to o2

Tabs — Sun, 14 Mar 2021 20:35:45 GMT

I tried the above number to find message centre number but it says Unknown error dismiss. Is there another way to find out message centre number, I am using iPhone 7 Plus thanks

Re: Unable to send text after unlocking iPhone from EE to o2

MI5 — Sun, 14 Mar 2021 20:36:55 GMT

Did you turn off wifi calling first?

Re: Unable to send text after unlocking iPhone from EE to o2

Tabs — Mon, 15 Mar 2021 09:09:24 GMT

Yes wifi calling was already off I also tried with my wifi turned off also. This problem is a nightmare! Any other ideas please?

Re: Unable to send text after unlocking iPhone from EE to o2

MI5 — Mon, 15 Mar 2021 09:54:01 GMT

I'm out of ideas.

@O2Georgina can you think of anything?

Re: Unable to send text after unlocking iPhone from EE to o2

O2Georgina — Mon, 15 Mar 2021 09:56:49 GMT

Thanks for the tag @MI5

@Tabs i will send you a private message now