topic Re: Bill issue in Pay Monthly

Bill issue

127 — Fri, 12 Mar 2021 13:33:09 GMT

Hi
I have travelled abroad and I used the data once or twice while I was the sat navigation less than 3 minutes each time. But for some reason my bill for this month is £91 how come ?!

Re: Bill issue

127 — Fri, 12 Mar 2021 13:35:30 GMT

Hi
I have travelled abroad and I used the data once or twice while I was the sat navigation less than 3 minutes each time. But for some reason my bill for this month is £91 how come ?!

Re: Bill issue

MI5 — Fri, 12 Mar 2021 13:37:45 GMT

@127

Depends where abroad?

Re: Bill issue

127 — Fri, 12 Mar 2021 13:38:53 GMT

Dubai

Re: Bill issue

127 — Fri, 12 Mar 2021 13:40:00 GMT

R u there

Re: Bill issue

127 — Fri, 12 Mar 2021 13:40:39 GMT

This is the mssg I received when I landed in Dubai from O2
“ Welcome to UNITED ARAB EMIRATES. While you're here calls back to the UK will be £2.00pm. To receive a call it will be £2.00pm. Texts are 50p to send and free to receive. Data is £7.20/MB and will be capped at £51. Call 112 for emergency services”

Re: Bill issue

127 — Fri, 12 Mar 2021 13:41:08 GMT

So can you explain to me how my bill became £91

Re: Bill issue

MI5 — Fri, 12 Mar 2021 13:42:57 GMT

@127

The cap is per billing cycle, so if you went over 2 billing cycles it could hit the cap for both months.

Re: Bill issue

127 — Fri, 12 Mar 2021 13:44:17 GMT

Last month O2 took more than £60 from my account and this month they sent me a bill of £91
If I don’t receive explanation the reason that are this money I will stop the direct debit ASAP

Re: Bill issue

MI5 — Fri, 12 Mar 2021 13:47:37 GMT

@127

You can stop the DD but your debit will be sold on to debt collectors and a default placed on your credit file..... Your choice.

To get an explanation,

you need to contact O2.
All numbers are in this guide
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

Re: Bill issue

127 — Fri, 12 Mar 2021 13:47:44 GMT

I know what you sent to me as I received text mssg from O2 when I landed here... that fine

But how my bill reached £91 and didn’t use data more 3 minutes max and one single call I received from uk that lasted only 2 minutes

Re: Bill issue

127 — Fri, 12 Mar 2021 13:50:39 GMT

Re: Bill issue

MI5 — Fri, 12 Mar 2021 13:52:42 GMT

@127

As I said already, you need to ask O2.

As a fellow customer, I cannot access your account, sorry.

Re: Bill issue

gmarkj — Fri, 12 Mar 2021 14:00:27 GMT

So the charge over 2 bills was £151.
Take £40 off that for your tariff - £111.
Take the 2 minute call off - £107.
That works out to less than 15Mb of data, which is not really alot.
If you were JUST using google maps it should be enough to cover 0.67Mb per mile, but what else could have been updating in the background? You could have emails, iMessaging, WhatsApp, Facebook or anything else looking for an update.