topic Re: Cheques in Pay Monthly

Cheques

Alex2021 — Wed, 17 Feb 2021 19:59:32 GMT

What is the new address to send the cheques to paid the bills?

O2 Telefonica UK has moved from this address?

PO Box 756

Camberley

GU15 3SS

Re: Cheques

MI5 — Wed, 17 Feb 2021 20:10:56 GMT

@Alex2021

All ways to pay here

*Paying by Cheque

To pay by cheque the customer must:

*Make all cheques payable to Telefónica UK Limited
*Ensure account number is written on the back (If possible also send a copy of the invoice they are paying).
*Cheques should be sent to: Telefónica UK Limited, P O Box 756, Camberley, GU15 3SS
*Cheque payments can take up to 7 days to be processed once received

Re: Cheques

Alex2021 — Fri, 19 Feb 2021 10:26:07 GMT

Thanks for the answer. but the last time that I sent my cheque to the reference address, Telefónica UK Limited, P O Box 756, Camberley, GU15 3SS , the cheque returned to me and the Post office told me that the addresse had moved.

Re: Cheques

MI5 — Fri, 19 Feb 2021 10:30:22 GMT

@TheresaV @Martin-O2 @LukasB

Any updates?

Re: Cheques

TheresaV — Fri, 19 Feb 2021 13:34:21 GMT

Hi @Alex2021

Sorry for the trouble you are having with this. I am currently checking with the team regarding the address and will let you know once I have an update!

Thanks for the tag @MI5

Re: Cheques

Cleoriff — Fri, 19 Feb 2021 13:54:00 GMT

@TheresaV

I'll need to know any changed of address, as I will have to amend the guide.

Re: Cheques

MI5 — Fri, 19 Feb 2021 14:25:03 GMT

Thanks @TheresaV

Re: Cheques

Alex2021 — Sun, 21 Feb 2021 12:52:01 GMT

Hi, TheresaV

Many thanks for your help.

I look forward your update.

Regards

Re: Cheques

Cleoriff — Sun, 21 Feb 2021 13:05:01 GMT

@TheresaV

Will be back on duty tomorrow morning @Alex2021

Re: Cheques

TheresaV — Mon, 22 Feb 2021 15:04:02 GMT

Hello again @Alex2021

Just to let you know, we are still looking into this and I will let you know once I have received an update from the team

Re: Cheques

Alex2021 — Mon, 22 Feb 2021 16:06:38 GMT

Many thanks TheresaV

Re: Cheques

Alex2021 — Mon, 22 Feb 2021 16:11:03 GMT

Let me ask you. Could you pls tell me if the followings address could be an alternative address to send the cheques too?

Telefónica UK Limited,

Payment Processing Centre,

Milton Keynes, MK77 1UB

many thanks

Re: Cheques

TheresaV — Tue, 23 Feb 2021 14:12:10 GMT

Hello again @Alex2021

The address you initially used is still accurate, however there seems to be an issue here as another customer had the same problem with a cheque being returned. Whilst we look into this, you of course still can pay via direct debit at any time I however of course will keep you updated on the status either way.

Re: Cheques

Alex2021 — Tue, 23 Feb 2021 15:41:07 GMT

Hi, @TheresaV

Thanks you for your help and support. I have only the way to pay by cheque. I will have to wait for the update of the address.

Thanks

Re: Cheques

TheresaV — Tue, 23 Feb 2021 15:44:18 GMT

Hi @Alex2021

No problem at all. I will let you know once we have an update

Re: Cheques

Alex2021 — Wed, 24 Feb 2021 15:07:31 GMT

Hi, @TheresaV

Regarding the followings address. It could be an alternative address to send the cheques?

Telefónica UK Limited,

Payment Processing Centre,

Milton Keynes, MK77 1UB

many thanks for your help

Re: Cheques

TheresaV — Thu, 25 Feb 2021 10:07:33 GMT

Hello again @Alex2021,

We are still looking into this for you. Apologies as it's taking longer than expected but once I have the right address, I will let you know immediately!

Thank you for your patience!

Re: Cheques

Alex2021 — Thu, 25 Feb 2021 10:20:56 GMT

Hi, @TheresaV

Im very thankful for your support and the time that you are spending on this issue.

Regards

Re: Cheques

Alex2021 — Mon, 01 Mar 2021 12:31:50 GMT

Hi, @TheresaV

Sorry for asking you again. Any news about the new address to send the cheques?

Many thanks

B. regards

Re: Cheques

TheresaV — Wed, 03 Mar 2021 09:14:32 GMT

Hello again @Alex2021 ,

Very sorry but I'm afraid no news yet! I promise you will be the first to know, apologies about the wait!

Best,

Theresa