topic Phone return under warranty in Pay Monthly

Phone return under warranty

Grs1886 — Fri, 05 Mar 2021 10:52:18 GMT

I need to return my phone as its broken and there are no shops open. How do i go about getting it fixed.

Re: Phone return under warranty

gmarkj — Fri, 05 Mar 2021 11:14:30 GMT

Depending on who made it, you might get better service from them.
What phone have you got @Grs1886?
If you do want o2 to take a look, you would need to contact customer services to arrange a repair.
They won't be able to offer a replacement phone while yours is away...
All numbers are in this guide:
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

Re: Phone return under warranty

Grs1886 — Fri, 05 Mar 2021 11:17:11 GMT

Its a samsung s20 ultra, the touch screen no longer works properly and i need it returned under warranty

Re: Phone return under warranty

gmarkj — Fri, 05 Mar 2021 12:14:04 GMT

I would definitely contact Samsung then.
There are several ways to contact them on their support page:
https://www.samsung.com/uk/support/contact/

Re: Phone return under warranty

jonsie — Fri, 05 Mar 2021 18:37:04 GMT

Samsung is by far the best option @Grs1886