topic Re: Charges in Pay Monthly

Charges

Lisa82 — Mon, 01 Mar 2021 01:21:53 GMT

Monthly charges on bank statement I pay device plan, My tarrif and then theres always a £15.41 charge every month but not sure what this is it's not insurance as this is broken down in my tarrif can anyone shed some light

Re: Charges

jonsie — Mon, 01 Mar 2021 01:40:31 GMT

Check this link @Lisa82

If you still can't see what the charges are for

You need to call O2.

All numbers are in this guide

Guide: Coronavirus Community Help and Support

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Re: Charges

RMCG13 — Wed, 08 Oct 2025 14:26:02 GMT

Did you ever get to the bottom of this - I have just found the exact same amount being charged by direct debit every month. Separate to my contract payment. Have logged an enquiry with O2 but sounds the same issue as you?

Re: Charges

Enlli — Wed, 08 Oct 2025 15:23:04 GMT

A @Lisa82 posted nearly 4 years ago I dont know if they will see the tag

I suggest you contact O2 by one of the methods in this file

Re: Charges

TallTrees — Wed, 08 Oct 2025 17:24:09 GMT

Hello @RMCG13

Advise you contact o2 about this charge

All ways to contact o2 customer services here