topic Re: Upgrading in Pay Monthly

Upgrading

Katie_32 — Thu, 25 Feb 2021 17:54:13 GMT

My phone contract ended in January to I went for sim only contract as the phone I wanted wasn't on offer, it's know on offer but when I refresh to the new phone from the sim only, will I lose the free extra of Disney+? It's 6months free so don't really want to lose that by upgrading?

Re: Upgrading

MI5 — Thu, 25 Feb 2021 18:04:41 GMT

@Katie_32

Is Disney not included in your upgrade?

Re: Upgrading

MI5 — Thu, 25 Feb 2021 18:07:43 GMT

Clause 7 applies.

If you already have an Extra because you have made a Qualifying Purchase and at a point in the future you upgrade to another Eligible Tariff, you can either:

Retain your current Extra for the balance of the Extra Period and select an additional Extra; or
Re-select your current Extra at which point the Extra Period will reset and correspond to your new Eligible Tariff, except for Disney+, in which clause 3 applies.

https://www.o2.co.uk/termsandconditions/rewards/o2-extras