https://community.o2.co.uk/t5/Pay-Monthly/Swapping-sim/m-p/1442241#M225136 I have placed my old sim in my new IPhone upgrade and I have no service. I can’t call or text just WiFi. I can’t seem to get through to anyone for help. I’ve been unable to use my new phone for over a day now. If anyone knows how to fix this please help. Thank you Sat, 20 Feb 2021 15:11:19 GMT Ellen__Evans 2021-02-20T15:11:19Z https://community.o2.co.uk/t5/Pay-Monthly/Swapping-sim/m-p/1442241#M225136 I have placed my old sim in my new IPhone upgrade and I have no service. I can’t call or text just WiFi. I can’t seem to get through to anyone for help. I’ve been unable to use my new phone for over a day now. If anyone knows how to fix this please help. Thank you Sat, 20 Feb 2021 15:11:19 GMT https://community.o2.co.uk/t5/Pay-Monthly/Swapping-sim/m-p/1442241#M225136 Ellen__Evans 2021-02-20T15:11:19Z https://community.o2.co.uk/t5/Pay-Monthly/Swapping-sim/m-p/1442242#M225137 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4399236">@Ellen__Evans</a>&nbsp;</P><P>Some new iPhones are shipped with a bar on them for security reasons.</P><P>You'll need to call customer service to lift it.<BR />Numbers here <LI-PRODUCT title="Guide: Coronavirus Community Help and Support" id="Guide069"></LI-PRODUCT>&nbsp;<BR />When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.<BR />Press 2 for Everything Else<BR />Press 5 for More Options<BR />Press 7 for Anything Else which will put you though to someone.<BR />Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.<BR />8.00am is the best time to call if you can.</P> Sat, 20 Feb 2021 15:18:28 GMT https://community.o2.co.uk/t5/Pay-Monthly/Swapping-sim/m-p/1442242#M225137 MI5 2021-02-20T15:18:28Z