topic Re: Transfer my number to o2 in Pay Monthly

Transfer my number to o2

Yor6543 — Sat, 20 Feb 2021 09:31:08 GMT

I did it twice "keep my number" request and i received an email:
*** THIS IS AN AUTOMATED MESSAGE ***

The request could not be completed, the following reason is given for the rejection:

Validation Exception: Sorry, the information provided for our security checks is incorrect. Please check and resubmit your request.

This electronic message contains information from Telefónica UK Limited which may be privileged or confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email.
Can someone help or give me some number to contact with o2

Re: Transfer my number to o2

Cleoriff — Sat, 20 Feb 2021 09:50:04 GMT

@Yor6543

You need to contact O2 on any number in this guide

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Re: Transfer my number to o2

MI5 — Sat, 20 Feb 2021 09:59:19 GMT

@Yor6543

It's asking for the answer to your security word, not your password.

You can reset the security word in your details in your MyO2.

It's the answer to questions such as your mother's maiden name, name of fist school, first pet etc.

Re: Transfer my number to o2

jonsie — Sat, 20 Feb 2021 14:19:53 GMT

You also need to be aware that porting numbers don't happen at weekend so it will now be Tuesday before this is actioned @Yor6543