topic Re: Find my new number on my ohone in Pay Monthly

Find my new number on my ohone

Heather9 — Sat, 20 Feb 2021 13:45:13 GMT

Good afternoon I hope you can help me I have upgraded my phone from a Samsung Galaxy A10 to a Samsung A42 but I cannot find my number and I can't not get it working I need some help iam no good at technology my bill is going to come in on March and I can't pay it cause I cannot use it I can not phone 02 on any of my phone's all I have is a home number 01908 3876381 please can you try and help me

Your sincerely miss Heather Fisher

Re: Find my new number on my ohone

jonsie — Sat, 20 Feb 2021 13:48:57 GMT

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

Re: Find my new number on my ohone

Cleoriff — Sat, 20 Feb 2021 14:02:43 GMT

Hi @Heather9

Is this of any help?