topic Ipad in Pay Monthly

Ipad

Snewton88 — Sat, 20 Feb 2021 12:43:15 GMT

Hi,

I’ve had no letters at all about a product that I have with you!
The iPad I had on a monthly tariff has been blocked.
Can we please sort this out as I thought it was tied in with my phone contract which has never missed a payment.

If I had known about this sooner I could have resolved it back then.

The iPad was for work but hasn’t been used until today when I went to use it.

If you need details off me please get in touch.

Re: Ipad

MI5 — Sat, 20 Feb 2021 12:51:02 GMT

@Snewton88

This isn't O2.

You'll need to call customer service.
Numbers here
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.