topic Sim card locked in Pay Monthly

Sim card locked

Bou — Sat, 20 Feb 2021 09:52:29 GMT

Hi,

I have been with O2 for years(and years!) and since i now need to travel between France and the UK for work, i would like to unlock an old O2 device to use it while in France.(there are phone numbers in France that can only be called from a French number, especially for government services).

I have inserted a French sim card and it says that the sim card is locked.

Can anyone please help me unlock it?

Thank you.

Bouchra.

Re: Sim card locked

MI5 — Sat, 20 Feb 2021 09:56:59 GMT

@Bou

How to here

Re: Sim card locked

Bou — Sat, 20 Feb 2021 10:10:13 GMT

Many thanks for your reply but i get a "405 Not allowed" message when i click next after filing in the first part of the form...

Can you or anyone else help please?

Thank you.

Re: Sim card locked

MI5 — Sat, 20 Feb 2021 10:16:58 GMT

@Bou

O2 suffering a few system issues currently.

Try calling customer service.

Numbers here

Re: Sim card locked

Bou — Sat, 20 Feb 2021 18:59:16 GMT

Many thanks for your help on this.

Re: Sim card locked

MI5 — Sat, 20 Feb 2021 19:02:19 GMT

You're welcome