topic My o2 in Pay Monthly

My o2

Ged1950 — Fri, 19 Feb 2021 17:34:48 GMT

As anyone having problems with the o2 app
Every time I log in press account and try the upgrade, buy a bolt on can’t remember the name of the other one
I get a new window saying it is not possible to view at this time try again later, this has gone on for a few days now and I can never get in touch with anyone to talk about it

Re: My o2

MI5 — Fri, 19 Feb 2021 18:08:34 GMT

@Ged1950

It's a known issue.

O2 are looking into it.

Another one @TheresaV

Re: My o2

Ged1950 — Mon, 22 Feb 2021 08:33:43 GMT

Ok thanks

Re: My o2

TheresaV — Mon, 22 Feb 2021 09:52:31 GMT

Good morning @Ged1950

Sorry to hear you are having issues with this. We have raised this internally and will let you know once there is an update on this getting solved.

Thanks for the tag @MI5

Re: My o2

TheresaV — Mon, 22 Feb 2021 17:40:42 GMT

Hello again @Ged1950

The issue should be fixed now. If it still doesn't work, try clearing your cache before logging in again.

Let me know how it goes!

Best,

Theresa

Re: My o2

Ged1950 — Mon, 22 Feb 2021 17:42:27 GMT

Thanks Thereza working fine now