topic Re: Dispatch email in Pay Monthly

Dispatch email

BumbleBeeZebra — Thu, 18 Feb 2021 20:38:34 GMT

Hi, I was just wondering what time of night everyone received their dispatch emails?
I ordered a tablet (existing pay monthly customer) yesterday around 4pm and I received all the legal document emails and the "Thanks for your order - it's now full steam ahead at our end." shortly after.
They did give me the mobile number for the tablet on the confirmation page but I stupidly didn't make a note of it assuming it would be sent in an email.
I've tried ringing CS but they are declining to answer the phone this afternoon 😄
The product is in stock, is fairly low value (Samsung A8 tablet) and I have been an O2 customer for 7 years with no late payments etc so I can't see why it would be declined.
Also, it is showing as in stock on the website.

What time of day did people receive their dispatch emails from O2 or should I just give up hope that it is coming anytime soon / at all.

Thankyou in advance....

Re: Dispatch email

MI5 — Thu, 18 Feb 2021 20:44:30 GMT

@BumbleBeeZebra

It's largely irrelevant what the website states as O2's stock system isn't live and not updated all too often.

Normally, I would expect you to have received your dispatch email early evening, but it could still arrive at anytime, and some have received their devices without ever having a dispatch email.

So in summary, it's a lottery

Re: Dispatch email

BumbleBeeZebra — Thu, 18 Feb 2021 21:42:43 GMT

Thankyou for your reply.
So frustrating - you'd think in this day and age you would be able to see everything online and stock levels would be upto date etc.
I need it within a certain time frame (daughter needs it for online schoolwork) so I'd like to known if/when it is coming so I can make alternative arrangements if necessary... guess that's me on hold with O2 again tomorrow!

Re: Dispatch email

MI5 — Thu, 18 Feb 2021 21:46:28 GMT

In all honesty, you're better off buying from Amazon.

Re: Dispatch email

madasaf1sh — Thu, 18 Feb 2021 22:26:52 GMT

@BumbleBeeZebra

The emails can come up until midnight, as they accept orders up until late.

o2 should really invest in a live stock system... but they arent alone in that respect...

All warehouses are struggling at the moment due to social distancing.

I know 2 couriers who have removed next day delivery / guaranteed deliveries, yet still charge for them....

Even Amazon are starting to remove next day delivery from a lot of items even with Prime and even changed the cut off times to 6pm as well..