topic Re: 4G signal but internet is not working! in Pay Monthly

4G signal but internet is not working!

Ash2500 — Fri, 29 Jan 2021 19:52:05 GMT

I upgraded my phone on Monday but phone was faulty and changed back to old SIM card and phone. But internet is not working but says I have 4G signal. I have tried tons of different things and talked to 10 different people in 02 but No1 is helping or understands to help me. Can anyone please help?

Re: 4G signal but internet is not working!

MI5 — Fri, 29 Jan 2021 20:17:55 GMT

@Ash2500

To save us from repeating what you've done already, you'll need to tell us exactly what you've tried, what phone and network is fault free O2 Service Status

Re: 4G signal but internet is not working!

Ash2500 — Fri, 29 Jan 2021 21:47:30 GMT

It was an iPhone 12 Pro Max and I’ve tried the sim in Different phones and it doesn’t work In any, tried to reset network settings, other sims work in the phone though. I tried to change my number to another 02 sim and still not working. Ive also check my network in the area and it’s all fine, I don’t understand what Has happened.

Re: 4G signal but internet is not working!

MI5 — Fri, 29 Jan 2021 22:04:31 GMT

@Ash2500

Sounds like a setting on your account that needs correcting.

I'll ask @O2Georgina to contact you in the mornng for some more details.

Re: 4G signal but internet is not working!

Ash2500 — Fri, 29 Jan 2021 22:14:52 GMT

That would be much appreciated thank you because it’s driving me crazy

Re: 4G signal but internet is not working!

O2Georgina — Sat, 30 Jan 2021 08:01:34 GMT

Morning @MI5 Thanks for the tag,

@Ash2500 I will send you a private message so we can look in to this for you

Re: 4G signal but internet is not working!

MI5 — Sat, 30 Jan 2021 09:29:27 GMT

Thanks Gina

Re: 4G signal but internet is not working!

Ash2500 — Sat, 30 Jan 2021 09:35:10 GMT

Thank you