topic Re: Contract Query in Pay Monthly

Contract Query

Anonymous — Sun, 24 Jan 2021 11:00:34 GMT

Hi all. I am curently on an O2 Refresh contract and am considering paying off my device plan in full. The original contract expiration date isn't until August 2022. I just want to check, if I pay off my device plan in full, do I still have to pay the airtime plan until August 2022 before I can change? I would like to change to a SIM only deal instead of a phone and airtime plan and trying to find out the simplest way of doing this. The current 100GB for £10 for 6 months then £20 thereafter is exactly what I need and would like to switch to that if possible.

Thanks for any advice you can give.

Re: Contract Query

Cleoriff — Sun, 24 Jan 2021 11:08:57 GMT

@Anonymous

No you don't have to continue with the airtime. Pay your device off in full, then UPGRADE to a sim only plan. This will effectively cancel your airtime.

Re: Contract Query

Anonymous — Sun, 24 Jan 2021 11:28:42 GMT

Great, thanks. I can see that I can upgrade on the website and pay the balance off now and "upgrade" at the same time. Will they have to send out a new SIM to me or as I'm already a Pay Monthly customer, will it just switch automatically?

Re: Contract Query

O2Karl — Sun, 24 Jan 2021 13:09:48 GMT

Hi @Anonymous

I will answer the secend question for you. You will not be sent a new sim card unless you request it via the online upgrade process so it will change automatically. I would recommend checking your MYO2 App once the upgrade is complete so see if the Sim only tariff is active.

Hope this helps.

Re: Contract Query

Cleoriff — Sun, 24 Jan 2021 13:44:13 GMT

@Anonymous wrote:
Great, thanks. I can see that I can upgrade on the website and pay the balance off now and "upgrade" at the same time. Will they have to send out a new SIM to me or as I'm already a Pay Monthly customer, will it just switch automatically?

Sorry I'm late back to your query @Anonymous. You can continue with your old sim as all changes are made to the account not the sim.

However, if your phone is 5G capable and you are in a 5G area, then you can request a new 5G sim and do a sim swap