https://community.o2.co.uk/t5/Pay-Monthly/Customer-service/m-p/1432447#M222653 How can I speak to someone? Don’t mind live chat or person but not available &amp; each time I’ve phoned I’m told could be 15minute wait but then they disconnect. Thu, 21 Jan 2021 18:04:23 GMT Nanof7 2021-01-21T18:04:23Z https://community.o2.co.uk/t5/Pay-Monthly/Customer-service/m-p/1432447#M222653 How can I speak to someone? Don’t mind live chat or person but not available &amp; each time I’ve phoned I’m told could be 15minute wait but then they disconnect. Thu, 21 Jan 2021 18:04:23 GMT https://community.o2.co.uk/t5/Pay-Monthly/Customer-service/m-p/1432447#M222653 Nanof7 2021-01-21T18:04:23Z https://community.o2.co.uk/t5/Pay-Monthly/Customer-service/m-p/1432450#M222656 <P>Live chat usually appears on the shop pages while looking at phones</P><P>Other than that</P><P>You need to call customer service</P><P>All numbers are in this guide</P><P><A href="https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Support/td-p/1317461/highlight/true" target="_blank" rel="noopener">Guide: Coronavirus Community Help and Support</A>&nbsp;<BR />When you call, you will be asked for the reason you are calling.<BR />Stay silent for 15 seconds and you will be taken to the keypad options.<BR />Press 2 for Everything Else<BR />Press 5 for More Options<BR />Press 7 for Anything Else which will put you though to someone.<BR />You can also try saying upgrade to be connected to an advisor.<BR />8.00am is the best time to call if you can.</P> Thu, 21 Jan 2021 18:06:31 GMT https://community.o2.co.uk/t5/Pay-Monthly/Customer-service/m-p/1432450#M222656 jonsie 2021-01-21T18:06:31Z