topic Re: contract in Pay Monthly

contract

microz123131 — Wed, 20 Jan 2021 14:23:43 GMT

my contract expired on November 19, 2020. I called many times to end my contract. now I get bills. and I have outbound calls blocked. what to do ?

Re: contract

Cleoriff — Wed, 20 Jan 2021 14:27:38 GMT

@microz123131

How to cancel here. It's very simple

Re: contract

Bambino — Wed, 20 Jan 2021 14:32:21 GMT

@microz123131 Your contract would not have expired. It would have just become a one month rolling contract. Your calls have most likely been cut off because you haven't paid your bill. Apart from the guide offered by @Cleoriff you also need to speak to customer service:

Edit: If you don't settle what you still owe to O2 it will affect your credit score.

Re: contract

microz123131 — Wed, 20 Jan 2021 14:36:14 GMT

I have a blocked account, I cannot send a text message or make a call

Re: contract

jonsie — Wed, 20 Jan 2021 14:40:16 GMT

You'll need to call O2.

Numbers heres so use Skype

Guide: Coronavirus Community Help and Support

Advice from an O2 Guru regarding a way to get through:

If you call 4445, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

Re: contract

microz123131 — Wed, 20 Jan 2021 14:43:39 GMT

How can I contact the service if my connections are blocked?

Re: contract

Bambino — Wed, 20 Jan 2021 14:45:42 GMT

@microz123131 You can call 0800 numbers for free using Skype: https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

Re: contract

jonsie — Wed, 20 Jan 2021 14:46:52 GMT

You can use Skype, instructions in the link

Re: contract

N-Star09 — Wed, 20 Jan 2021 21:54:53 GMT

I was wondering if anyone could advise me how to transfer from my current rolling contract to sim only contract

i want to order a new 5g sim from a sim only deal for 18 months

i was previously on a 24 month contract which expired in June 2018. (Samsung S7)

Since then i have been a monthly rolling contract. (F+F 50% discount)

I have pre-ordered a s21 ultra 5g from samsung website

I also want to keep my current O2 number

how do i go about this transfer from my current rolling monthly contract payment to a sim only / monthly contract for 18 months.

Re: contract

MI5 — Wed, 20 Jan 2021 22:14:37 GMT

@N-Star09

Just upgrade to a sim only in your MyO2 http://www.o2.co.uk/myo2

Re: contract

N-Star09 — Wed, 20 Jan 2021 22:16:59 GMT

Thank you

Re: contract

MI5 — Wed, 20 Jan 2021 22:17:37 GMT

You're welcome

Re: contract

jonsie — Wed, 20 Jan 2021 22:37:08 GMT