topic Re: 4g signal has been turned off? in Pay Monthly

4g signal has been turned off?

Fayeavis90 — Wed, 13 Jan 2021 09:49:54 GMT

I keep getting a iPhone notifications saying “o2 has turned off my 4g calls on your account” this isn’t a new phone had for 18 months, it not working in my area or in my work which is 5 miles apart, no one else has this problem on O2, I can’t speak to another at o2 because of this covid lockdown, I’ve not been able to make slacks for 4 days now, bills have always been paid? Can anyone help please based on Llandudno north Wales

Re: 4g signal has been turned off?

MI5 — Wed, 13 Jan 2021 09:55:17 GMT

@Fayeavis90

Have you tried rebooting your phone?

Re: 4g signal has been turned off?

Fayeavis90 — Wed, 13 Jan 2021 10:04:22 GMT

I’ve tried everything, possibly

Re: 4g signal has been turned off?

MI5 — Wed, 13 Jan 2021 10:11:21 GMT

@Fayeavis90

This is usually just a temporary network issue O2 Service Status

4g calling should not impact the normal use of your phone though, but I would turn off calls over 4g in your phone settings to see if it helps.

Re: 4g signal has been turned off?

Fayeavis90 — Wed, 13 Jan 2021 10:13:33 GMT

Thank you, would it carry on for days thou like mine has? Also no one else has this problem around me

Re: 4g signal has been turned off?

MI5 — Wed, 13 Jan 2021 10:15:53 GMT

@Fayeavis90

Network faults don't always effect everyone.

They can be random.

Re: 4g signal has been turned off?

Fayeavis90 — Wed, 13 Jan 2021 10:24:15 GMT

Thank you x

Re: 4g signal has been turned off?

MI5 — Wed, 13 Jan 2021 10:30:18 GMT

You're welcome

Re: 4g signal has been turned off?

jonsie — Wed, 13 Jan 2021 13:39:40 GMT

It's possible they are simply working on your connected mast