topic Re: porting over a number from old device to new phone in Pay Monthly

porting over a number from old device to new phone

Trevor3 — Fri, 08 Jan 2021 15:55:09 GMT

I have bought a SIM only deal and am waiting for my old Pay as You Go number to be ported over to my new SIM. How long should this take as i have been waiting two days now?

Re: porting over a number from old device to new phone

Bambino — Fri, 08 Jan 2021 16:10:45 GMT

@Trevor3 Did you do a sim swap? SIM Swap: a mini guide (incl eSim) - O2 Community

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

Re: porting over a number from old device to new phone

Trevor3 — Fri, 08 Jan 2021 16:41:38 GMT

Yes i did a SIM swap and followed the instructions from my old devise. i just wondered if there is a lengthy delay in completing the number port.

Re: porting over a number from old device to new phone

MI5 — Fri, 08 Jan 2021 17:10:51 GMT

@Trevor3

You can't sim swap from PAYG to contract I'm afraid.

You need to use the keep my number form as described below.

Switching your number from Pay As You Go to Pay Monthly

Fill in the keep my number form. You'll need your temporary Pay Monthly number from your O2 confirmation email or sim pack. We’ll transfer your number within one working day (Monday-Friday, 9am-5pm, excluding bank holidays). If we receive your code after 5pm, you’ll switch within two working days.

On the day of the switch, your Pay As You Go sim will lose signal. When this happens, put your Pay Monthly sim in your phone. If you don't have signal, switch your phone off and on every couple of hours until you get a signal. If you still don't have signal by 6pm, contact us.

Texts and picture messaging can take up to 24 hours to work after the switch.

If your Pay As You Go balance is under £350, it will be transferred to your Pay Monthly account when you receive your second bill. If you're entitled to a loyalty bonus, up to £550, we'll add credit to your fourth bill.