topic Re: Repair tracker not working in Pay Monthly

Repair tracker not working

Nickj — Thu, 07 Jan 2021 12:39:10 GMT

I sent in my Pixel 3 for repair on the 8th of December and I have heard absolutely nothing back from the repair centre.

The repair tracker has never worked and the phone number for the repair line now just leads to a full voicemail box.

I previously spoke to the repair centre a week after dropping my phone off and they hadn’t even received my phone, since then absolutely nothing.

I’m pretty unhappy really, I appreciate it has been over the holiday period but I was told in store my phone would be back with me within 7 to 10 days

Re: Repair tracker not working

gmarkj — Thu, 07 Jan 2021 12:48:22 GMT

Have you tried calling customer services to find out what is going on?
Contact numbers are on the below as well as suggestions on how to get through:
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Support/m-p/1317461#M38608

Re: Repair tracker not working

jonsie — Thu, 07 Jan 2021 13:52:24 GMT

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

Re: Repair tracker not working

Nickj — Fri, 08 Jan 2021 14:46:17 GMT

Well I’ve tried this. All they can tell me is that my phone was received by the repair centre on December 15th. And give me another number for the repair centre which informs me the mailbox is full, asks me if I know who I’m phoning and cuts me off.

Any other ideas? Im still paying for this phone and it was supposed to be a repair under warranty