topic Re: Upgrade awaiting stock in Pay Monthly

Upgrade awaiting stock

Gem1102 — Tue, 29 Dec 2020 20:37:42 GMT

I have ordered a new samsung S20 FE on upgrade. It isn't currently in stock.
Am I still able to to take advantage of the cashback offer when the phone arrives?

Re: Upgrade awaiting stock

MI5 — Tue, 29 Dec 2020 20:43:48 GMT

@Gem1102

As long as you placed your order within the timeframe, yes.

Re: Upgrade awaiting stock

Gem1102 — Tue, 29 Dec 2020 20:58:22 GMT

Do I have to fill in some sort of redemption form. Will it require a device code as I may not have the device within 30 days as it isn't in stock
Thankyou for the quick reply

Re: Upgrade awaiting stock

MI5 — Tue, 29 Dec 2020 21:02:40 GMT

Is it an O2 direct cashback offer @Gem1102

or through a 3rd party site?

Re: Upgrade awaiting stock

Gem1102 — Tue, 29 Dec 2020 21:03:46 GMT

Yes o2 direct. It is an upgrade

Re: Upgrade awaiting stock

MI5 — Tue, 29 Dec 2020 21:05:48 GMT

@Gem1102

The only offer I can see is free airtime for 6 months.

This is applied as a bill credit, not a cashback that you have to claim?

Re: Upgrade awaiting stock

Gem1102 — Tue, 29 Dec 2020 21:08:47 GMT

On my order email it reads

Your order details
Item(s) ordered: 3 Claim cashback
2 Disney instructions
1 Samsung Galaxy S20 FE 5G 128GB Cloud mint O2 Refresh FLX 5GB Set 17

Re: Upgrade awaiting stock

MI5 — Tue, 29 Dec 2020 21:13:19 GMT

@Gem1102

Cashback is no longer offered on that device so I can't check the T&C's unfortunately.

You'll need to call customer service.
Numbers here
Advice from an O2 Guru regarding a way to get through:
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

Re: Upgrade awaiting stock

Gem1102 — Tue, 29 Dec 2020 21:14:38 GMT

Thankyou

Re: Upgrade awaiting stock

MI5 — Tue, 29 Dec 2020 21:16:26 GMT

You're welcome and best of luck.

Re: Upgrade awaiting stock

Saballer — Tue, 05 Jan 2021 14:21:10 GMT

Hi any update regarding this? As I have just ordered and I can't see in my order anything about the 6 months free airtime that was promised