topic Call Spoofing? in Pay Monthly

Call Spoofing?

Boogle — Tue, 05 Jan 2021 12:59:06 GMT

I’ve had 2 calls in the last hour from numbers very similar to my own (only the last 3 digits are different), saying they’ve had missed calls from my number. I’m really freaked out by this, particularly as I’ve googled it and seen that this is a common theme when it comes to Call Spoofing where fraudsters use your number to contact others and try to defraud them. I can’t get hold of O2 Support to determine whether this is something they can check or advise on. PLEASE HELLLP!!

Re: Call Spoofing?

Bambino — Tue, 05 Jan 2021 13:34:54 GMT

@Boogle You'll have to speak to customer service. We are all customers.

Customer service numbers are here: Guide: Coronavirus Community Help and Support

Also below is the advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

Use the Upgrade, Lost/Stolen, or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.

Re: Call Spoofing?

madasaf1sh — Tue, 05 Jan 2021 13:52:38 GMT

@Boogle

The best advice is offered by Ofcom im afraid:

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/problems/tackling-nuisance-calls-and-messages/phone-spoof-scam

and which has a good article on it:

https://www.which.co.uk/news/2019/10/whos-really-calling-you-an-investigation-into-the-worrying-rise-of-number-spoofing/