topic Re: Change Billing Date in Pay Monthly

Change Billing Date

_jy_ — Mon, 04 Jan 2021 08:26:50 GMT

I am unable to get through to someone at O2. I am wanting to change my billing date to the start of the month.

Re: Change Billing Date

Cleoriff — Mon, 04 Jan 2021 08:34:23 GMT

Hi @_jy_

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

Re: Change Billing Date

_jy_ — Mon, 04 Jan 2021 08:52:22 GMT

Thank you,

I have tried doing what you have said above but I still can’t get through to anybody other than the machine. I feel like I just keep going around in circles!

Re: Change Billing Date

Cleoriff — Mon, 04 Jan 2021 08:56:08 GMT

@_jy_

I will tag our account advisor @O2Lisa who is on this morning and see if she can help with this.

@O2Lisa are you able to assist?

Re: Change Billing Date

O2Lisa — Mon, 04 Jan 2021 08:59:00 GMT

Of course thanks for the tag @Cleoriff

I'll message you privately so we can get this sorted @_jy_

Re: Change Billing Date

_jy_ — Mon, 04 Jan 2021 09:01:58 GMT

Thank you both for your help!

Re: Change Billing Date

Cleoriff — Mon, 04 Jan 2021 09:04:16 GMT

Thanks @O2Lisa

@_jy_I bet you just breathed a sigh of relief?

Re: Change Billing Date

_jy_ — Mon, 04 Jan 2021 09:09:18 GMT

Very much so 🥴🤣