topic Re: Unable to access webchat in Pay Monthly

Unable to access webchat

C01mBuck — Sun, 03 Jan 2021 14:11:25 GMT

Hi all,

I'm wondering if anyone else is experiencing issues accessing the webchat function.

I need to cancel my O2 account because Brexit and I now live in Ireland. Is there an alternative way to contact customer service/cancellations other than calling them as I'll now be charged.

Thanks all.

Re: Unable to access webchat

MI5 — Sun, 03 Jan 2021 14:29:40 GMT

@C01mBuck

Free to calll numbers here and how to cancel here

Re: Unable to access webchat

C01mBuck — Sun, 03 Jan 2021 14:58:17 GMT

Thanks for that.

I'm more in need of an email or alternate way to access webchat. Phone signal is poor to terrible here.

Re: Unable to access webchat

MI5 — Sun, 03 Jan 2021 15:04:23 GMT

@C01mBuck

There is no email, sorry.

Chat will usually pop up in the shop pages when available https://www.o2.co.uk/shop

Re: Unable to access webchat

C01mBuck — Sun, 03 Jan 2021 15:08:23 GMT

the chat function is currently not working. It gets stuck on the How can we help you page and doesn't permit you to proceed any further.
I'll attempt it again tomorrow as they may have it fixed.

Re: Unable to access webchat

MI5 — Sun, 03 Jan 2021 15:29:41 GMT

Chat is very short staffed so maybe that no agents are available.

Calling really is the preferred option if at all possible.