topic Re: Late payment on credit file in Pay Monthly

Late payment on credit file

Danv — Thu, 31 Dec 2020 10:42:07 GMT

Good Morning,

I'm hoping someone may be able to help and point me in the right direction. I've emailed credit file referral team twice, with no response.

O2 placed a late payment on my credit file. I contacted o2 and they cleared the balance due to an internal breakdown in communications. I was advised to email the credit file referral team to have the late payment removed.

I'd really like to have this resolved ASAP, I've already had to delay a financial transaction, due to the late payment appearing on my credit file.

Is there another method to reach the credit file referral team?

Re: Late payment on credit file

MI5 — Thu, 31 Dec 2020 11:00:33 GMT

@Danv

You can only email that dept unfortunately

creditfilereferals@telefonica.com

Re: Late payment on credit file

Danv — Thu, 31 Dec 2020 11:24:36 GMT

@MI5

Ah OK, the email address I was given by Customer Support was creditfilereferrals@o2.com

I will try the address you mentioned.

Re: Late payment on credit file

madasaf1sh — Thu, 31 Dec 2020 11:27:53 GMT

@Danv

Both will work 🙂

Re: Late payment on credit file

MI5 — Thu, 31 Dec 2020 11:38:21 GMT

@Danv

The old address may or may not be working now.

We were given a new address for a reason.......

Note that it can take 10 working days for a response but may be longer over the Christmas period.

Re: Late payment on credit file

Danv — Thu, 31 Dec 2020 11:54:26 GMT

Thank you @MI5

I've emailed both addresses and they've both returned acknowledgement of my emails.

My previous were 3 working days apart. I'll follow up again if it goes past 10 working days.

Thanks again

Re: Late payment on credit file

b4u2 — Thu, 31 Dec 2020 12:38:18 GMT

@Danv
Let us know how you get on.

Re: Late payment on credit file

MI5 — Thu, 31 Dec 2020 12:40:54 GMT

You're welcome @Danv

Re: Late payment on credit file

Danv — Mon, 04 Jan 2021 16:11:10 GMT

I was contacted today, all resolved

Thanks for your help.

Re: Late payment on credit file

MI5 — Mon, 04 Jan 2021 16:17:51 GMT

Good to hear @Danv