topic Number transfer in Pay Monthly

Number transfer

Jezzajezza — Wed, 30 Dec 2020 13:48:10 GMT

I joined O2 few weeks ago. Now i want to transfer my old (vodafone) number to O2. I’ve filled the form with pac code and submitted on 26th of december. Still no reply from O2

Re: Number transfer

MI5 — Wed, 30 Dec 2020 13:51:37 GMT

@Jezzajezza

You'll need to call customer service.
Numbers here
Advice from an O2 Guru regarding a way to get through:
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

Re: Number transfer

jonsie — Wed, 30 Dec 2020 13:51:58 GMT

Can you assist @O2Waqas

I realise the bank holidays and weekend will have delayed things but can you put in a request to the porting team so that @Jezzajezza at least gets notification

Re: Number transfer

madasaf1sh — Wed, 30 Dec 2020 13:52:32 GMT

@Jezzajezza

If you didn't receive a text with a transfer date then the request has not gone through.

I would resubmit the form, although I would recommend to wait till next week (once the bank holidays and weekend are out of the way)

Re: Number transfer

O2Waqas — Wed, 30 Dec 2020 13:59:52 GMT

Yes certainly @jonsie thank you for the tag,

@Jezzajezza Apologies for the delay and no update, I will send you a private message so we can look into this further

Thanks

Waqas

Re: Number transfer

jonsie — Wed, 30 Dec 2020 14:01:24 GMT

Thanks again @O2Waqas

Re: Number transfer

Jezzajezza — Sun, 03 Jan 2021 23:41:08 GMT

A simple process of bumber porting is taking so long. My pac code will expire tomorrow. Do i need a new pac code if O2 doesnt process my number porting request. Not a pleasant situation for me on xmas and new year. I’m paying two bills at the moment. One to O2 and other to vodafone.

Re: Number transfer

MI5 — Mon, 04 Jan 2021 00:17:47 GMT

@Jezzajezza

Yes, you'll need a new PAC from Vodafone if the old one expires.