topic Re: GDPR Breach - Merged accounts in Pay Monthly

GDPR Breach - Merged accounts

SueZzzz — Sun, 27 Dec 2020 04:15:26 GMT

My account has been merged with my son’s account (not by me). GDPR breach. How do I unmerge them? Tried resolving on chat and going round in circles with me being locked out one minute and then him the next. One agent insisting there is no link between the two accounts then another admitting there was. Completely separate accounts specifically set up well over a year ago. I can see all his details when I log in to my account. I take it the only option is to ring up and wait ages on the phone to resolve?

Re: GDPR Breach - Merged accounts

Cleoriff — Sun, 27 Dec 2020 08:57:08 GMT

Hi @SueZzzz

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

If you can't get through I'll ask one of our account advisors @O2Lisa to have a look at this for you.

She's not on today but starts at 10am tomorrow

Re: GDPR Breach - Merged accounts

O2Lisa — Mon, 28 Dec 2020 10:05:49 GMT

Morning, thanks for the tag @Cleoriff.

I'll message you privately @SueZzzz so we can get this looked in to for you

Re: GDPR Breach - Merged accounts

Cleoriff — Mon, 28 Dec 2020 10:48:59 GMT

Busy busy busy @O2Lisa

Re: GDPR Breach - Merged accounts

SueZzzz — Mon, 04 Jan 2021 18:57:33 GMT

Still not fixed I’m afraid 😞

Re: GDPR Breach - Merged accounts

SueZzzz — Mon, 04 Jan 2021 18:59:57 GMT

Need to wait 10 working days - pls ignore