topic Re: Mobile data not working. in Pay Monthly

Mobile data not working.

Luke30 — Sat, 26 Dec 2020 00:33:02 GMT

Does anyone know why my mobile data is not working?

Re: Mobile data not working.

MI5 — Sat, 26 Dec 2020 00:39:47 GMT

@Luke30

Start here O2 Service Status

Re: Mobile data not working.

Luke30 — Sat, 26 Dec 2020 10:06:03 GMT

I looked on the my network app and it said that the network is working fine in the area I am in.

Re: Mobile data not working.

MI5 — Sat, 26 Dec 2020 10:53:17 GMT

@Luke30

What about the checks in the guide?

Re: Mobile data not working.

Luke30 — Sat, 26 Dec 2020 11:20:57 GMT

Well the mobile data works on giffgaff ok but not on o2.

Re: Mobile data not working.

MI5 — Sat, 26 Dec 2020 11:27:41 GMT

Report it on the my network app then @Luke30

https://www.o2.co.uk/apps/my-network

Re: Mobile data not working.

Luke30 — Sat, 26 Dec 2020 19:23:26 GMT

I got told by someone at the o2 store in Bournemouth that there mite be a block on my account to why my mobile data is not working. I am wondering how I can get a block on my account of my mobile data not working when all I have done is change my sim card to one mobile phone to another mobile phone.

Re: Mobile data not working.

MI5 — Sat, 26 Dec 2020 19:37:54 GMT

@Luke30

Maybe you should have mentioned you had changed phones earlier?

Check your apn for data is correct first.

As your giffgaff sim is working it sounds like you have a payg apn set.