topic Re: No service on new sim? in Pay Monthly

No service on new sim?

Razzadazza1 — Mon, 21 Dec 2020 22:00:24 GMT

Chose to keep my old number from virgin mobile and now I received my new phone and o2 sim it says no service on my o2 phone but I still have virgin service? Any help how to switch it’s really annoying as I can’t even log into o2 as it doesn’t find an account..

Re: No service on new sim?

Cleoriff — Mon, 21 Dec 2020 22:10:27 GMT

@Razzadazza1

All info here https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

Edited for correct info.

Re: No service on new sim?

jonsie — Mon, 21 Dec 2020 22:08:56 GMT

You should have received a text advising of the port date

Best option is to call them

But ports aren't done at weekend so it's possible it will happen tomorrow

Numbers here

Re: No service on new sim?

Razzadazza1 — Mon, 21 Dec 2020 22:14:16 GMT

A text from who though

Re: No service on new sim?

MI5 — Mon, 21 Dec 2020 22:15:43 GMT

Re: No service on new sim?

Razzadazza1 — Mon, 21 Dec 2020 22:16:51 GMT

I’ve gotten nothing from o2

Re: No service on new sim?

MI5 — Mon, 21 Dec 2020 22:19:27 GMT

Submit the form again then @Razzadazza1

Re: No service on new sim?

Razzadazza1 — Mon, 21 Dec 2020 22:23:05 GMT

The one he linked above? Says it’s down 🙄 I’ll just ring them tomorrow but thanks everyone

Re: No service on new sim?

MI5 — Mon, 21 Dec 2020 22:26:09 GMT

Probably the best idea.......
Numbers here
Or advice from an O2 Guru regarding a way to get through:
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.