topic Re: Adding on my Extra in Pay Monthly

Adding on my Extra

JimJam — Wed, 16 Dec 2020 09:55:37 GMT

I've upgraded my phone and was offered to add an extra to my plan, I got the phone first and decided to pick one of the extra, the Disney + offer. However when I tap on it and agree terms and conditions I am met with "Sorry We haven’t been able to add your Extra. Let us help you directly, call us on 202 or start a webchat in the My O2 app or at www.o2.co.uk/contactus." I've tried calling on 202 but haven't gotten help on adding the extra, is there another way I can add on my Disney plus extra?

Re: Adding on my Extra

MI5 — Wed, 16 Dec 2020 10:03:04 GMT

@JimJam

@O2Lisa can help you.

Re: Adding on my Extra

O2Lisa — Wed, 16 Dec 2020 10:08:33 GMT

Thanks @MI5

I'll message you privately @JimJam to get this sorted for you

Re: Adding on my Extra

Cleoriff — Wed, 16 Dec 2020 10:24:19 GMT

@O2Lisa wrote:
Thanks @MI5
I'll message you privately @JimJam to get this sorted for you

@O2Lisa Lot's of EXTRA work or you today

Re: Adding on my Extra

Simon_J_C — Wed, 16 Dec 2020 10:43:10 GMT

Any chance you could pm me the same info - I just tried to add this extra too, and got the same message.

Thank you.

Re: Adding on my Extra

O2Lisa — Wed, 16 Dec 2020 10:43:40 GMT

ah that's actually a good one @Cleoriff! I like that hahaa

Re: Adding on my Extra

O2Lisa — Wed, 16 Dec 2020 10:44:38 GMT

Morning @Simon_J_C of course, I'll message you now