https://community.o2.co.uk/t5/Pay-Monthly/Exchange/m-p/1420402#M219766 Hi just wondering does anyone able to help I took out a contract for iPhone x but ordered the wrong phone I sent this back yesterday but before sent back applied for the phone I was after and it was asking for 550 upfront is this because id only taking the other handset out as I've already got a sim only and a tablet with sim deal.. Will this upfront payment of 550 drop once they receive other phone or can I get an exchange Wed, 16 Dec 2020 09:42:57 GMT Jay2020 2020-12-16T09:42:57Z https://community.o2.co.uk/t5/Pay-Monthly/Exchange/m-p/1420402#M219766 Hi just wondering does anyone able to help I took out a contract for iPhone x but ordered the wrong phone I sent this back yesterday but before sent back applied for the phone I was after and it was asking for 550 upfront is this because id only taking the other handset out as I've already got a sim only and a tablet with sim deal.. Will this upfront payment of 550 drop once they receive other phone or can I get an exchange Wed, 16 Dec 2020 09:42:57 GMT https://community.o2.co.uk/t5/Pay-Monthly/Exchange/m-p/1420402#M219766 Jay2020 2020-12-16T09:42:57Z https://community.o2.co.uk/t5/Pay-Monthly/Exchange/m-p/1420405#M219767 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4224513">@Jay2020</a>&nbsp;</P><P>You will get the deposit back on your 4th bill once you've fully paid 3 bills in full and on time.</P><P>It's a deposit based on risk due to you effectively taking 2 contracts in quick succession.</P> Wed, 16 Dec 2020 09:47:54 GMT https://community.o2.co.uk/t5/Pay-Monthly/Exchange/m-p/1420405#M219767 MI5 2020-12-16T09:47:54Z