topic Re: Payment Plan Team in Pay Monthly

Payment Plan Team

Ophelia6 — Mon, 25 Jun 2018 13:23:17 GMT

I need to set up a payment plan as I have incurred extra charges while abroad and cannot afford mt bill this month. Is there anyway I can do this online through my account?

Re: Payment Plan Team

jonsie — Mon, 25 Jun 2018 13:26:45 GMT

You need to call 202 and ask to speak to the Payment Management Team. It can't be done online unfortunately.

Re: Payment Plan Team

Bambino — Mon, 25 Jun 2018 13:41:04 GMT

@Ophelia6 You need to contact customer service asap, as @jonsie has suggested. You don't want to fall into arrears. O2 are ruthless when it comes to non-payments. Setting up a payment plan, if they will allow you to do that, will probably also put limits on your phone usage, but that's better than a negative mark on your credit rating. Good luck.

Re: Payment Plan Team

Anonymous — Mon, 25 Jun 2018 13:48:53 GMT

They will likely bar your outgoing calls & messages until the bill is paid in full

Re: Payment Plan Team

madasaf1sh — Mon, 25 Jun 2018 17:18:25 GMT

I would have a plan already in mind, of what you can afford to pay, and to be fair the payments team are usually quite amenable, they will probably put a roaming and premium bar on the account..

The best bet is to talk to them, and be honest. 🙂 You can call them on 0800 902 0217 between 8 and 8

Let us know how you get on

Re: Payment Plan Team

EmilieT — Tue, 26 Jun 2018 11:14:20 GMT

Hi @Ophelia6, I hope you found the advice above useful and that it'll help you get this sorted quickly Let us know how you get on with this after talking to the Team!

Re: Payment Plan Team

RebeccaR — Wed, 16 Dec 2020 04:01:05 GMT

I have arranged a payment plan with O2 do you know when they payment plan will appear on my O2 account???