topic Disney+ Extra in Pay Monthly

Disney+ Extra

02Customer — Sat, 12 Dec 2020 09:17:26 GMT

Hi, I’ve just upgraded earlier this week and trying to add the Disney+ Extra but clicking on the Add extra button, accepting the terms and then Confirm simply returns an error “Oops ! Sorry, we weren't able to add your extra. Please try again.” .... I’ve tried regularly over the last 3 days but the same error appears. Any ideas?

Re: Disney+ Extra

Cleoriff — Sat, 12 Dec 2020 09:31:00 GMT

@02Customer

Follow this info here

If you need extra help you need to contact O2

Numbers here Guide: Coronavirus Community Help and Support

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

Re: Disney+ Extra

madasaf1sh — Sat, 12 Dec 2020 09:31:50 GMT

@O2Georgina

Would you be able to help @02Customer as we have seen quite a few of these issues over the last few days, and cancelling and creating new email addresses seems to be the wrong way to fix this.

Re: Disney+ Extra

O2Georgina — Sat, 12 Dec 2020 09:40:56 GMT

Hi @madasaf1sh Thanks for the tag

@02Customer I will send you a private message so we can look in to this for you

Re: Disney+ Extra

PNCustomer — Sat, 12 Dec 2020 12:58:34 GMT

Hi @O2Georgina even I'm having same issue. I've recently upgraded to new tariff which came with 12months of free Disney+ subscription. However when I try to enable the Disney+ extra from myo2 I'm getting error - "Oops ! Sorry, we weren't able to add your extra. Please try again.” I have tried it for couple of days already but still the same issue.

can you please help me enable Disney+.

Thanks,

Re: Disney+ Extra

MI5 — Sat, 12 Dec 2020 13:01:23 GMT

@O2Georgina

Has the issue been reported to O2 now as there are many posts about this on the forum?

Re: Disney+ Extra

O2Georgina — Sat, 12 Dec 2020 13:05:01 GMT

Hiya @MI5 yes it has, o2 are aware of it, The issue is being worked on to resolve the issue

Re: Disney+ Extra

O2Georgina — Sat, 12 Dec 2020 13:06:17 GMT

@PNCustomer I am going to send you a private message to help resolve your issue

Re: Disney+ Extra

MI5 — Sat, 12 Dec 2020 13:11:00 GMT

Thanks @O2Georgina

Good news.

Re: Disney+ Extra

laxity — Sat, 12 Dec 2020 23:19:40 GMT

@O2Gerogina My fiancé is having the same issue trying to activate her 12 month Disney+ extra as well with the same error. What does she need to do to fix it? Thanks.

Re: Disney+ Extra

MI5 — Sat, 12 Dec 2020 23:26:17 GMT

@laxity wrote:
@O2Gerogina My fiancé is having the same issue trying to activate her 12 month Disney+ extra as well with the same error. What does she need to do to fix it? Thanks.

@O2Georgina won't be on until Monday morning, just so you know.

Re: Disney+ Extra

O2Georgina — Mon, 14 Dec 2020 08:16:44 GMT

Hi @MI5 Thanks foor the tag.

@laxity I have sent you a private message so that we can help resolve the issue.

Re: Disney+ Extra

MI5 — Mon, 14 Dec 2020 08:17:21 GMT

Thanks Gina

Re: Disney+ Extra

Moonflake — Sun, 10 Jan 2021 11:46:41 GMT

Hi. I am also having this same issue. I have tried a few times over the past week or so but no charge. Do I need to do something to get this extra to work? Thanks

Re: Disney+ Extra

Cleoriff — Sun, 10 Jan 2021 12:52:27 GMT

I'll tag @O2Georgina who is on at 9am tomorrow @Moonflake

Re: Disney+ Extra

O2Georgina — Mon, 11 Jan 2021 08:20:52 GMT

Morning @Cleoriff Thanks for the tag.

@Moonflake I will send you private message so that i can help with your query

Re: Disney+ Extra

Cleoriff — Mon, 11 Jan 2021 08:37:34 GMT

Thanks so much @O2Georgina

Re: Disney+ Extra

ReadingRoyal72 — Sun, 07 Feb 2021 12:24:22 GMT

Hi, as will a number of people in this feed and others I am also having the issue adding this to my account. Could someone confirm what I need to do to fix it please. If this is a know issue shouldn't there actually be a item under the FAQS or elsewhere on the site?

Re: Disney+ Extra

Cleoriff — Sun, 07 Feb 2021 12:52:20 GMT

Another one @O2Georgina

Re: Disney+ Extra

O2Georgina — Mon, 08 Feb 2021 08:11:45 GMT

Thanks for the tag @Cleoriff .

@ReadingRoyal72 I will send you a private message now so we can look in to this for you