topic Retention team in Pay Monthly

Retention team

Charlieboyoo — Thu, 03 Dec 2020 13:31:48 GMT

Hi anyone know an easy way to get in touch with the retention team?Im due an upgrade and sadly most of time when I ring I get put through to platinum and to be honest they can’t really do me a deal.and when I suggest a pac code they say we are really sorry.And im like could you stop the speel.Can’t be bothered listening to that,but don’t want the hassle of transferring my number from o2 to a new o2 contract.

Re: Retention team

MI5 — Thu, 03 Dec 2020 13:34:05 GMT

@Charlieboyoo

All numbers are in this guide
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

Re: Retention team

Charlieboyoo — Thu, 03 Dec 2020 13:57:59 GMT

Ok thanks