topic Re: Cancel Insurance in Pay Monthly

Cancel Insurance

Christimiller — Tue, 25 Feb 2020 11:20:31 GMT

I want to cancel my insurance on the phone.

Re: Cancel Insurance

pgn — Sun, 23 Feb 2020 13:13:04 GMT

If O2 insurance just call customer services on 202 @Christimiller

Guide: How to find help & contact O2

Re: Cancel Insurance

Martin-O2 — Tue, 25 Feb 2020 11:20:11 GMT

@Christimiller were you able to cancel your insurance OK or did you still need some help with this one?

Re: Cancel Insurance

KatieW2020 — Wed, 25 Nov 2020 09:18:02 GMT

No, I'd like to cancel it please

Re: Cancel Insurance

KatieW2020 — Wed, 25 Nov 2020 09:19:54 GMT

I can't seem to find anything in the o2 app or online.

Re: Cancel Insurance

MI5 — Wed, 25 Nov 2020 09:27:46 GMT

@KatieW2020

You need to contact O2.
All numbers are in this guide
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

Re: Cancel Insurance

pgn — Wed, 25 Nov 2020 10:31:44 GMT

Nice to see we now handhold customers through the myriad dead-ends on the O2 IVR system too...

Hope this helps you cancel undesired insurance ok, @KatieW2020.

Good work, @MI5, perhaps those steps should be shown early-on in the most commonly-quoted .

Re: Cancel Insurance

Cleoriff — Wed, 25 Nov 2020 11:14:48 GMT

@pgn wrote:
Nice to see we now handhold customers through the myriad dead-ends on the O2 IVR system too...
Hope this helps you cancel undesired insurance ok, @KatieW2020.

Good work, @MI5, perhaps those steps should be shown early-on in the most commonly-quoted Guide: Coronavirus Community Help and Support.

I think all the regulars have been using that additional info for months @pgn

Re: Cancel Insurance

pgn — Wed, 25 Nov 2020 11:52:41 GMT

@Cleoriff wrote:
I think all the regulars have been using that additional info for months @pgn

That's true. I think none of the regulars envisaged the many and varied lockdowns, tiering restrictions, circuit-breakers and the like, @Cleoriff - so whilst that link is our point of ref, we should either give the oft-repeated "directions" their own #tag ref (not a bad idea!) or include the directions in the tried-and-tested Coronavirus Contact Guide, perhaps?

Prob not a conversation for here, I know, but I see those same instructions cited on pretty much every "call O2" case. I wonder if they'll fit in my signature section...? 😉

Re: Cancel Insurance

Cleoriff — Wed, 25 Nov 2020 12:06:33 GMT

Sometimes, despite all the info we give, the CS phone is still disconnected @pgn

Re: Cancel Insurance

pgn — Wed, 25 Nov 2020 13:04:31 GMT

@Cleoriff wrote:
Sometimes, despite all the info we give, the CS phone is still disconnected @pgn

Ain't that the truth, @Cleoriff