topic Re: Blue light discount won’t work in Pay Monthly

Blue light discount won’t work

Charlotte4 — Mon, 23 Nov 2020 21:13:47 GMT

So I used my payslip as evidence and it’s been confirmed with my blue light card I’m elegible for it however when choosing the phone number it says my iPhone 12 pro isn’t valid for this discount ?

Re: Blue light discount won’t work

MI5 — Mon, 23 Nov 2020 21:16:18 GMT

@Charlotte4

The 12 Pro is currently on the list of excluded devices, sorry

https://www.o2.co.uk/open

Re: Blue light discount won’t work

MI5 — Mon, 23 Nov 2020 21:17:18 GMT

Re: Blue light discount won’t work

Charlotte4 — Mon, 23 Nov 2020 21:18:48 GMT

What?!! They told me it was in the shop when I went. Hence why I bought the phone ? They checked on their own 02 phone thing and said oh it’s just come up and their now doing I phone 12 pro 😞

Re: Blue light discount won’t work

MI5 — Mon, 23 Nov 2020 21:28:03 GMT

Seems not right now @Charlotte4

If they know something in store that we don't know and that isn't yet on the website, keep checking the link I gave you to see if it updates.

Re: Blue light discount won’t work

Charlotte4 — Mon, 23 Nov 2020 21:29:49 GMT

Thank you. It’s even more frustrating knowing I can’t go and speak to them in 02

Re: Blue light discount won’t work

MI5 — Mon, 23 Nov 2020 21:32:19 GMT

@Charlotte4

You do it all online anyway.

If they lift the restriction, it will work online

Re: Blue light discount won’t work

jonsie — Mon, 23 Nov 2020 21:47:01 GMT

By the time the phone is on the allowed list you will be past the 28 day qualifying period and so you won't then be eligible

Disgraceful when a £1,000 phone and poor value tariff leaves you with a sour taste in your mouth