topic Re: Order acceptance in Pay Monthly

Order acceptance

Anitaswinton080 — Fri, 20 Nov 2020 19:18:39 GMT

Hello. I placed an order last night for a new contract. I was wondering how long it takes for an acceptance email and delivery etc? It says next day but i know things may be delayed at the moment but I havent heard if its accepted yet.

Re: Order acceptance

madasaf1sh — Fri, 20 Nov 2020 19:25:29 GMT

@Anitaswinton080

If you haven't received the acceptance emails it may have been referred to the Credit Referrals team, they work to try and come back to you in upto 7 working days.

If after 7 days then contact Customer Services or come back here.

Re: Order acceptance

Anitaswinton080 — Fri, 20 Nov 2020 19:27:01 GMT

Ok thank you. I received several emails with CCA and terms and conditions etc but then nothing else.

Re: Order acceptance

madasaf1sh — Fri, 20 Nov 2020 19:28:56 GMT

@Anitaswinton080

I take it you clicked on the link to accept the contracts?

Re: Order acceptance

Anitaswinton080 — Fri, 20 Nov 2020 19:32:26 GMT

I did yes but the email then said once it has been accepted I will be contacted. Just wondered how long it took roughly to find out officially if it is accepted etc

Re: Order acceptance

madasaf1sh — Fri, 20 Nov 2020 20:18:13 GMT

Thats fine @Anitaswinton080

Just asked as some people forget to click on the link

Re: Order acceptance

Anitaswinton080 — Fri, 20 Nov 2020 21:51:50 GMT

I got an email with a new phone number. Hoping that's a good sign.

Re: Order acceptance

MI5 — Fri, 20 Nov 2020 21:59:59 GMT

@Anitaswinton080 wrote:
I got an email with a new phone number. Hoping that's a good sign.