topic Re: No 5g after sim swap in Pay Monthly

No 5g after sim swap

Rbarkley82 — Thu, 19 Nov 2020 18:14:10 GMT

So, I had 5g no issues... then I got a sim swap, now I can't get 5g. Any ideas?

Cheers
Robert

madasaf1sh — Thu, 19 Nov 2020 18:27:07 GMT

@Rbarkley82

Where did you get the sim card from?

As it sounds like you have sim swapped to a 4G sim

Rbarkley82 — Thu, 19 Nov 2020 18:37:49 GMT

O2 store... thats what I was thinking as always had 5g signal

MI5 — Thu, 19 Nov 2020 18:39:53 GMT

What are the last set of numbers on the sim @Rbarkley82

5GP or 4GP?

Rbarkley82 — Thu, 19 Nov 2020 18:46:16 GMT

Its 4GP

MI5 — Thu, 19 Nov 2020 18:47:37 GMT

Defo a 4G sim then @Rbarkley82

Rbarkley82 — Thu, 19 Nov 2020 18:59:34 GMT

Thanks @MI5 thanks for confirming... I'll run back to shop tomorrow and get a 5g sim

MI5 — Thu, 19 Nov 2020 19:01:02 GMT

I guess the store is trying to offload old stock......

madasaf1sh — Thu, 19 Nov 2020 19:14:45 GMT

Sounds like an honest mistake to be fair, just make sure to ask for a 5G sim.