topic Monthly contract in Pay Monthly

Monthly contract

Lm22 — Tue, 10 Nov 2020 09:14:54 GMT

Hi i paid off my contract phone in full but i have just looked at my bank and they have taken the monthly payment out again this month thank you

Re: Monthly contract

Cleoriff — Tue, 10 Nov 2020 09:21:44 GMT

@Lm22

There may have been something owing on your contract.
However, you'll need to call O2

Numbers here Guide: Coronavirus Community Help and Support

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen if you have to.

Edited to add, once O2 have confirmed your contract is paid in full, you will then be able to cancel your DD with your bank.

Re: Monthly contract

gmarkj — Tue, 10 Nov 2020 13:30:48 GMT

Even if you have paid off your device your airtime will continue on until you do something - upgrade to a new device and airtime, move to a sim only or cancel your airtime.