topic Re: Device Plan in Pay Monthly

Device Plan

Ricardo58 — Mon, 09 Nov 2020 20:45:04 GMT

how do I pay off my Device Plan,I cant see it anywhere and there seems to no help with this at all.

Re: Device Plan

Cleoriff — Mon, 09 Nov 2020 20:56:35 GMT

Hi @Ricardo58

You'll need to call O2

Numbers here Guide: Coronavirus Community Help and Support

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen if you have to.

Re: Device Plan

MI5 — Mon, 09 Nov 2020 20:57:36 GMT

@Ricardo58

If you just want to pay it off you need to call O2

However, if you are wanting to upgrade, you can do it in your MyO2 http://www.o2.co.uk/myo2 and what you owe in device plan will be added at the checkout.