topic Re: Remove a returned device in Pay Monthly

Remove a returned device

9Austin — Mon, 09 Nov 2020 15:51:25 GMT

I cannot find the answer to this on the website, nor can I find a customer contact email! I may be doing something wrong ...

Anyway, I bought a new device about 4 months ago, didn't like it, returned it, but am still seeing it on my device list. I am also seeing my husbands phone which is not in use either. I want to remove both devices and numbers from MyO2 but cannot work out how to do it! I have a feeling I may still be paying for them, but can't work that out either.

Any advice greatly appreciated, I just seem to be going round in circles here ...!

Re: Remove a returned device

MI5 — Mon, 09 Nov 2020 15:53:25 GMT

@9Austin

There is no email as it isn't secure enough to share sensitive account details.

You can find all numbers to call O2 on here to check the status of your accounts

Re: Remove a returned device

9Austin — Mon, 09 Nov 2020 15:56:45 GMT

Great, thank you, I will give them a call and sort it. I didn't see that page!

Re: Remove a returned device

MI5 — Mon, 09 Nov 2020 16:00:58 GMT

You're welcome