topic Re: 5g in Pay Monthly

5g

JonathanB — Sat, 07 Nov 2020 13:13:20 GMT

I changed to a sim only contract and bought a apple iphone 12. The advisor in store said i can add the 5g bolt on once I get the phone. Now I’m being told I can’t? Can I add 5g to a sim only contract? The website suggests you can.

Re: 5g

MI5 — Sat, 07 Nov 2020 13:17:13 GMT

@JonathanB

You just need a 5g sim.

All tariffs are 5g anyway.

Re: 5g

JonathanB — Sat, 07 Nov 2020 15:00:48 GMT

Thanks. I’ve got one but seem to be struggling to add on the 5g bolt on. Any ideas?

Re: 5g

MI5 — Sat, 07 Nov 2020 15:04:32 GMT

@JonathanB

There is no 5g bolt on.

Re: 5g

cHaSe303 — Sat, 07 Nov 2020 17:54:26 GMT

@MI5 Sorry to hijack the thread.

And I hope you don't mind me asking...?

I recently automatically went on to an O2 refresh 30 day rolling contract.

I just ordered a 5G sim for when I get the new iPhone 12 pro max.

Now I asked O2 if I have 5G on my taiff and they say no, I need to upgrade.

Is that right or will this refresh tariff have 5G by default?

Thanks in advance

Re: 5g

MI5 — Sat, 07 Nov 2020 18:04:22 GMT

@cHaSe303

No problem at all.

All O2 tariffs are 5g capable.

In order to get 5g you need:

1 - a 5g sim

2 - a 5g phone

3 - be in an area where 5g has been rolled out O2 Service Status

Re: 5g

JonathanB — Sat, 07 Nov 2020 18:07:09 GMT

This is the same issue I’ve got. Haven’t been able to speak to ‘upgrades’ after 3 attempts. O2 have told me I need to add the bolt on.

Re: 5g

MI5 — Sat, 07 Nov 2020 18:40:11 GMT

@JonathanB

I can't believe some of the things customer service say these days.

They clearly haven't been trained correctly.

Have a look at O2's own help page here https://www.o2.co.uk/5G and you'll not find any mention of this mythical 5g bolt on.

Re: 5g

cHaSe303 — Sat, 07 Nov 2020 19:03:54 GMT

Thank you very much 👍🏽

Re: 5g

MI5 — Sat, 07 Nov 2020 19:05:38 GMT

You're welcome

Re: 5g

Hagadol1 — Tue, 10 Nov 2020 20:24:30 GMT

I seem to be asking the same question and getting different answers in store and on the

phone to Customer Service.

I have a Sim only contract, which is out of contract.

I have ordered an iPhone 12 Pro Max from Apple, arriving in about 2 weeks.

In the O2 store the assistant told me that not all existing sim only contracts can be used for

5G just by changing to a 5G sim and that mine could not. On this thread someone has

disagreed with that opinion.

Given that the iPhone 12 is duel sim, I would like to have O2 on a 5G software Sim and using the

physical sim for a 2nd account. Is this possible ?

Given that thousnads of their clients have exisiting sim only contracts and have ordered the

new iPhone 12 you would that the assistants are uniformly trained on this and that clear information

would be on the website.

Thanks in advance for comments !

Re: 5g

MI5 — Tue, 10 Nov 2020 20:32:05 GMT

@Hagadol1

All current simo contracts are 5g compatible, how long have you had yours?

It's worth looking at the latest deals as they may be cheaper than if you've had the same tariff for a couple of years.

Either way, you just need to request an eSim pack for your account from any o2 store or by calling O2

Re: 5g

Hagadol1 — Tue, 10 Nov 2020 21:49:32 GMT

Thanks for your quick reply.

I have been out of contract for over a year. I will check the new deals.