topic Re: final bill in Pay Monthly

final bill

AndyMac — Wed, 16 Sep 2020 08:33:09 GMT

Has anyone got any idea as to how I can get my final bill from O2 after porting my number to another network? I can't use the MyO2 app and it won't let me connect to online help, I can login in on the website but it states that I have no device, I can't call them as the automated system says check the MyO2 app, I can't text them.

I need to get hold of someone as O2 are still taking money out of my account even though I must be in credit.

Re: final bill

MI5 — Wed, 16 Sep 2020 08:45:43 GMT

@AndyMac

I'll ask @O2Kyle if he can help you.

Re: final bill

LukasB — Mon, 21 Sep 2020 15:25:07 GMT

Hey @Anonymous or @O2Elliott can one of you help @AndyMac ?

Re: final bill

O2Elliott — Mon, 21 Sep 2020 15:40:58 GMT

Thanks for the tag @LukasB.

Hi @AndyMac, I am sorry to hear you are having issues with retrieving your final bill using the website.

Please allow me to assist you further. I will send you a private message.

Thanks
Elliott

Re: final bill

Anonymous — Mon, 21 Sep 2020 16:19:50 GMT

@LukasB Thanks for the tag, @AndyMac Can See Elliott is looking into to this for you.

Thanks

O2Simon

Re: final bill

aj0401 — Fri, 06 Nov 2020 14:52:58 GMT

HI,

Can someone also help me please.

I need my final invoice but cant log onto the website, use the App and theres no live chat function

Atif

Re: final bill

gmarkj — Fri, 06 Nov 2020 15:42:01 GMT

Can one of you have a look and see if you can help @aj0401 please @O2Emma or @Anonymous?

Re: final bill

O2Emma — Fri, 06 Nov 2020 15:48:07 GMT

Hi @gmarkj I will look into this for @aj0401 thanks.

Re: final bill

O2Emma — Fri, 06 Nov 2020 15:51:09 GMT

Hi @aj0401 if your account is disconnected it will not allow you to log into My o2 app or online sorry.

We can post it out if you need a copy or I can private message you to discuss final bill.

Thanks

Re: final bill

aj0401 — Sat, 07 Nov 2020 08:37:15 GMT

thank you @O2Emma

Would you be able to post my final bill ?

Re: final bill

Chrisboult — Mon, 09 Nov 2020 11:11:29 GMT

I have the same problem. I ported my number to a different provider now I can't get my final bill and I don't know if I will be getting any more charges from BT. Can someone send me my bil dated 6th November and let me know if I will be getting any more charges?

Re: final bill

Truromoon — Tue, 22 Dec 2020 14:05:56 GMT

I have the same issue. Received email saying my bill for 22/12/2020 is ready and that I can view it online at My O2, but can find nowhere on the site to view this final bill or any previous ones.

Re: final bill

Nonno_star — Sat, 30 Jan 2021 17:05:06 GMT

Hi.

I have the same problem - transferred to a new provider but my Final O2 Bill is not available on the website nor App.

Can my Final O2 Bill be sent to me, please.

Thanks

Re: final bill

MI5 — Sat, 30 Jan 2021 17:15:32 GMT

@Nonno_star

You'll need to call customer service.
Numbers here
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

Re: final bill

Nonno_star — Sat, 30 Jan 2021 17:21:31 GMT

Thanks, MI5 ! Great and helpful response.

Re: final bill

MI5 — Sat, 30 Jan 2021 17:26:38 GMT

You're welcome

Re: final bill

pgn — Sat, 30 Jan 2021 19:02:17 GMT

Hmm. Seems to be a bit of a gap wth the whole last bill thing when people hoof their number onto another carrier/network, as they are perfectly entitled to do - strange!

Re: final bill

MI5 — Sat, 30 Jan 2021 19:07:30 GMT

Yeah, in the past, the number would show as a disconnected account for 6 months before being deleted.
For some unknow reason now, O2 delete it immediately.

Re: final bill

pgn — Sat, 30 Jan 2021 19:16:24 GMT

@MI5 wrote:
Yeah, in the past, the number would show as a disconnected account for 6 months before being deleted.
For some unknow reason now, O2 delete it immediately.

Some SLA gets one of their off-shore contractor companies a payout per termination no doubt...

Re: final bill

MI5 — Sat, 30 Jan 2021 19:20:13 GMT

Who knows?
Maybe something to do with GDPR but I dunno......