topic Re: I think I’m still paying for my phone in Pay Monthly

I think I’m still paying for my phone

ChazP1 — Wed, 04 Nov 2020 11:54:56 GMT

Hello,

I have had my phone on a contract and but I have paid off my device but I am still paying roughly the same amount of my bill. Will I be due a refund? Is this normal? What can I do as this doesn’t seem right.

Thanks

Re: I think I’m still paying for my phone

MI5 — Wed, 04 Nov 2020 12:00:04 GMT

@ChazP1

Where did you get your contract and phone from?

Re: I think I’m still paying for my phone

ChazP1 — Fri, 06 Nov 2020 12:54:50 GMT

I got the phone and contract from 02 im sure

Re: I think I’m still paying for my phone

ChazP1 — Fri, 06 Nov 2020 12:58:32 GMT

Or maybe I got the phone from carphone warehouse and the contract from 02 but I can’t really remember.

Re: I think I’m still paying for my phone

MI5 — Fri, 06 Nov 2020 12:59:28 GMT

@ChazP1

If it was from O2 your device payments stop automatically when paid off.

If not from O2 you will carry on paying the same unless you upgrade to a sim only tariff.

You can check the details and available upgrades in your MyO2 http://www.o2.co.uk/myo2