topic Re: Leaving o2 in Pay Monthly

Leaving o2

Ebritton14 — Sat, 18 Apr 2020 14:53:11 GMT

I’ve got 2 months left of my refresh contract. Thankfully I am leaving and going to another network as o2 seem to turn their heads that there is a problem with the signal here. I am trying to leave now and pay off the rest of my device plan. I’m not sure whether to ring as it seems quite selfish as they are very limited, is there any way I can text them as someone told me you can text a number to leave them and get a PAC code, is this correct?

Re: Leaving o2

jonsie — Sat, 18 Apr 2020 15:03:47 GMT

Yes just follow this link @Ebritton14

Re: Leaving o2

Ebritton14 — Sat, 18 Apr 2020 15:20:37 GMT

Thank you Jonsie, very helpful much appreciated!

Re: Leaving o2

jonsie — Sat, 18 Apr 2020 15:48:04 GMT

You're welcome @Ebritton14

Re: Leaving o2

Brandon99 — Sun, 01 Nov 2020 11:47:03 GMT

O2 auto-renewed my contract and I've emailed several times and tried to call to cancel or terminate the contract. I stopped my payments going through as they have done nothing to resolve this. They've only stole round £200 from me, luckily it's not a huge amount. Wish there was just a cancel option but there website is so confusing and complicated.

Re: Leaving o2

Brandon99 — Sun, 01 Nov 2020 11:48:56 GMT

They had gotten back to one email asking for more details about my account, which I supplied them with and they just ignored it and never resolved the issue

Re: Leaving o2

Brandon99 — Sun, 01 Nov 2020 11:50:42 GMT

They have the equipment and data to know if the SIM card registered to the account is being used or not. I've not touched it nor even have it since 2019. Yet they auto-renewed the contract and are expecting me to pay. It was late last year or early this year when I requested to cancel the contract.

Re: Leaving o2

Cleoriff — Sun, 01 Nov 2020 11:51:52 GMT

@Brandon99

I will tag our account advisors to your post. They will be on tomorrow morning

@O2Lisa @O2Ellie can you help here please?

Re: Leaving o2

Brandon99 — Sun, 01 Nov 2020 11:52:23 GMT

Unsatisfied with the service they have given me, I wouldn't mind that they have charged me or auto-renewed the contract. The fact that they're so useless and unhelpful genuinely annoys me so much.
I've given all the details they need, just cancel the contract!

Re: Leaving o2

Brandon99 — Sun, 01 Nov 2020 11:53:47 GMT

Thanks you and apologies with this! I usually don't voice any issues publicly but nothing was getting done and I'm genuinely upset with the service.

Re: Leaving o2

MI5 — Sun, 01 Nov 2020 12:00:40 GMT

@Brandon99

Contracts do not auto renew. They continue on a rolling 30 day basis so can be cancelled at anytime.

Unless you cancel they will continue to run.

The process to cancel is described here

Re: Leaving o2

O2Lisa — Mon, 02 Nov 2020 08:08:31 GMT

Morning

Thankyou for the tag @Cleoriff, I will private message you now @Brandon99 so we can get this sorted for you

Re: Leaving o2

Cleoriff — Mon, 02 Nov 2020 08:19:27 GMT

Thanks @O2Lisa

Re: Leaving o2

O2Lisa — Mon, 02 Nov 2020 08:23:12 GMT

@Cleoriff You're welcome