topic Re: Iphone 12 pro weak signal in Pay Monthly

Iphone 12 pro weak signal

jcf964 — Wed, 28 Oct 2020 17:44:26 GMT

I got the new iphone 12 pro on 23/10/20 and all seems ok, but the signal seems to be much weaker. The phone either has just 1 bar of 4g or goes to 3g all the time and also most of the time when the phone is connected to wifi it shows it's connected to o2 wifi calling so there seems to be something not quite right. All the settings are correct and it does connect to the internet, but speed tests show anything between 1 and 5meg download.

I put the sim into my old samsung phone and the status shows 4g or 4g+ and the speeds on speedtest are back up to around 10-30 meg.

Tried rebooting the iphone and turning flight mode on and off to see if the signal picks up but it still seems that the iphone is not picking up full bars of 4g.

This is when i'm at home and the coverage checker shows excellent coverage so i can't understand why a brand new iphone is not picking up as strong a signal as the samsung s20.

Also out and about locally it switches from 1 bar 4g to full bars 3g quite often whereas putting the o2 sim in the samsung shows constant full 4g and rarely drops to H or H+

Just wondered if this was a common problem and whether it will improve with an ios update seeing as these are new phones.

I don't want to have to cancel within the 14 days as the phone is fine,it's just the issue with data speeds particularly when I've gone for an unlimited data tariff.

Many thanks 🙂

Re: Iphone 12 pro weak signal

MI5 — Wed, 28 Oct 2020 17:47:16 GMT

@jcf964

Firstly you need to call O2 and check if iData is applied to your account.

iPhones work on iData, not standard data like your Samsung so it sounds like that bolt on is missing.

Re: Iphone 12 pro weak signal

jcf964 — Wed, 28 Oct 2020 17:51:03 GMT

The apn settings show that it is idata.o2.o.uk and username vertigo etc.

The phone was a brand new new connection from o2 so should it not be automatically working?

Re: Iphone 12 pro weak signal

Cleoriff — Wed, 28 Oct 2020 17:53:53 GMT

@jcf964

You could try a new sim, even though yours currently works in the Samsung

Get one instore or by calling O2. All numbers in this guide

Re: Iphone 12 pro weak signal

MI5 — Wed, 28 Oct 2020 17:56:55 GMT

@jcf964 wrote:
The apn settings show that it is idata.o2.o.uk and username vertigo etc.

The phone was a brand new new connection from o2 so should it not be automatically working?

It's an account bolt on not your apn I'm talking about and no, O2 regularly "forget" to add it.

Re: Iphone 12 pro weak signal

MI5 — Wed, 28 Oct 2020 17:57:54 GMT

Also @jcf964

If your're not in a 5g area, turn 5g off in settings.

Re: Iphone 12 pro weak signal

jcf964 — Wed, 28 Oct 2020 18:31:13 GMT

Thanks 🙂

Have rang 202 but they don't seem to know what an idata bolt on is and just said that 4g is on my account as well as 4g calling and wifi calling, so I've left it at that because they didn't seem to get what i was ringing about and wanted to put me through to cancellations and returns

Re: Iphone 12 pro weak signal

MI5 — Wed, 28 Oct 2020 18:39:04 GMT

Where the hell are O2 getting these people from these days.
Call again and hope you get someone who knows what day it is.

Re: Iphone 12 pro weak signal

Cleoriff — Wed, 28 Oct 2020 18:51:44 GMT

@jcf964

Maybe one of our account advisors will be able to help here

@O2Richard @Thomaso1 are you able to assist please?

Re: Iphone 12 pro weak signal

O2Richard — Wed, 28 Oct 2020 19:01:48 GMT

Hey @Cleoriff Thanks for the tag

Hey @jcf964

I will drop you pm so i can get this resolved for you

Re: Iphone 12 pro weak signal

Cleoriff — Wed, 28 Oct 2020 19:25:40 GMT

Thanks @O2Richard

Re: Iphone 12 pro weak signal

MI5 — Wed, 28 Oct 2020 19:29:23 GMT

Shouldn't need to be involved for something so basic though.......

Re: Iphone 12 pro weak signal

Cleoriff — Wed, 28 Oct 2020 19:33:21 GMT

@MI5 wrote:
Shouldn't need to be involved for something so basic though.......

Totally agree but @jcf964 was getting absolutely nowhere with O2, was he?

Re: Iphone 12 pro weak signal

MI5 — Wed, 28 Oct 2020 19:41:37 GMT

I'm just perplexed by CS just lately.
Another customer was told he couldn't have 5g today on an iPhone 12 because they had an older device with O2.
And now they don't know what iData is.....
Words fail me!

Re: Iphone 12 pro weak signal

jcf964 — Thu, 29 Oct 2020 09:19:13 GMT

Have checked again and it seems idata is on my account, as I have visual voicemail and that works ok.

I don't think it's the actual phone as have tried a EE sim in it and speeds are very fast.

Tried o2 sim again both in samsung and iphone and although there's a difference the download speeds don't seem as different as they have been the last few days.

The only other thing that was mentioned on my call to o2 was that it could be congestion that's slowing things down at certain times of the day.

When i had o2 before at the same address last year it certainly wasn't as slow as it is now. Came back to o2 from EE and expected the same speeds at home as I got before certainly didn't expect them to be slower.

Re: Iphone 12 pro weak signal

jcf964 — Thu, 29 Oct 2020 14:13:25 GMT

Been out and about today and tested the signal on the iphone 12 pro in various locations and it seems ok, good 4g mostly and picked up 5g a couple of miles away and got a 280meg and a 245meg download. Must just be the house area that's got a weaker signal than before.

Re: Iphone 12 pro weak signal

Anchor — Fri, 26 Apr 2024 15:36:23 GMT

Hi , I am having the exact same issue, please could you help with it?

Re: Iphone 12 pro weak signal

MI5 — Fri, 26 Apr 2024 15:37:46 GMT

@Anchor

Check guide here